Privacy Policy
This policy describes how Astris Law Pty Ltd (Astris Law) handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information that is reasonably necessary to provide legal services, respond to enquiries and comply with our professional obligations. This typically includes name, contact details, matter background and any information you voluntarily provide.
How we use your information
We use personal information to open and manage client matters, provide legal advice, conduct conflicts and client identification checks, meet regulatory obligations (including AML/CTF where applicable) and communicate with you about your enquiry or engagement.
Disclosure to third parties
We may disclose information to counsel, experts, courts, regulators, mediators, IT service providers and other parties where reasonably necessary to perform legal services or comply with the law. We do not sell personal information.
Security and storage
Personal information is held on secure systems and in practice management records. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us at mail@astrislaw.com. We will respond in accordance with the Privacy Act.
Complaints
If you consider we have breached the Australian Privacy Principles, please contact us at mail@astrislaw.com. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Astris Law
Level 2, 8 Clunies Ross Court, Eight Mile Plains QLD 4113
(07) 3519 5616 · mail@astrislaw.com
Website analytics and third-party tools
When you visit this website, certain third-party services may set cookies or collect technical information such as your IP address, browser, device and the pages you view. We use this information to understand how the site is used and to improve it. These services include:
- Google Analytics: website traffic and usage analytics. IP addresses are anonymised.
- VisitorTracking: visitor and session analytics.
- ElevenLabs ConvAI: the AI chat assistant available on the site. Messages you submit to the assistant are processed by ElevenLabs to generate responses.
- Google Fonts, Google Maps and YouTube: fonts, embedded maps and embedded videos are loaded from Google, which may receive your IP address and device information when those elements load.
Each provider handles information in accordance with its own privacy policy and terms. You can control cookies through your browser settings.
Email tracking
Emails we send may use Mailsuite (formerly Mailtrack) to confirm delivery and tell us whether an email has been opened and when. This helps us follow up appropriately. If you prefer not to be tracked, you can disable image loading in your email client or ask us to correspond by another method.
Service providers and your rights
Astris Law uses Google Workspace for email, Smokeball for practice management and Infotrack for searches and signing.
Callers and visitors have rights under the Privacy Act 1988 (Cth) to request access to or correction of personal information held about them. Direct any such request to mail@astrislaw.com.